- Terms & Conditions
- Bimba Manufacturing Company Terms and Conditions
- Warranty Policy
- All Bimba (and wholly owned Subsidiaries) products, including but not limited to cataloged standard products are warranted against defects in workmanship or material under normal conditions and usage for a period of time from the date of shipment.
Product Family Product Warranty Schedule
-Electric Motion Group 1 Year
-SPCS (including TRD branded) 1 Year
-IntelliSense® Products 1 Year
-All Other Products 3 Years
Bimba I Acro
-Versagrip Products 18 Months
-All Other Products 1 Year
Bimba I TRD
-Balluff Products 2 Years
-MTS Temposonics 1 Year
-All Other Products 3 Years
Bimba I Pneumadyne 3 Years
Bimba I Mead 1 Year
Bimba I MFD 1 Year
Bimba I Vaccon
-Vacuum Products . 3 Years
-Switches, Valves, etc. 1 Year
Bimba (and all wholly owned Subsidiaries) product that has been repaired at the Bimba (and all wholly owned Subsidiaries) factory carries a warranty against defects in workmanship and materials for a period of one year from the date of shipments.
BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) MAKES NO EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY AND NO EXPRESS OR IMPLIED WARRANTY THAT THE PRODUCT SHALL BE FIT FOR ANY PARTICULAR PURPOSE AND NO OTHER EXPRESS OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF, ALL OF WHICH HAVE BEEN EXPRESSLY DISCLAIMED. BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) MAKES NO WARRANTY AS TO THE APPROPRIATENESS OF THE PRODUCT AS AN INTEGRAL PART OF ANY SUB-ASSEMBLY OR ASSEMBLY, OR OTHER END PRODUCT.
THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT WHICH HAS BEEN SUBJECT TO MISUSE, TAMPERING, ACCIDENT, ABUSE, NEGLECT, NORMAL WEAR AND TEAR, ABNORMAL USE, IMPROPER MACHINING, IMPROPER INSTALLATION, IMPROPER STORAGE, IMPROPER MAINTENANCE OR OTHER APPLICATION IN A WAY THAT DOES NOT MEET THE NORMAL USE OF THE PRODUCT OR IS AT VARIANCE FROM DOCUMENTED SPECIFICATIONS, DRAWINGS AND TEST PROCEDURES.
BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) LIABILITY WITH RESPECT TO THE PRODUCT PROVED TO ITS SATISFACTION TO BE DEFECTIVE SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE, AT BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) ELECTION, AND IN NO EVENT SHALL BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) LIABILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES, WHETHER ARISING OUT OF BREACH OF CONTRACT OR WARRANTY, TORT (INCLUDING NEGLIGENCE), OR OTHER THEORIES OF LAW WITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES), OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) SPECIFICALLY DISCLAIMS ALL LIABILITY FOR PROPERTY OR PERSONAL INJURY DAMAGES, PENALTIES, SPECIAL OR PUNITIVE DAMAGES, AND DAMAGES FOR LOST PROFITS OR OTHER FORMS OF ECONOMIC LOSS. BIMBA (AND ALL WHOLLY OWNED SUBSIDIARIES) SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, COMPENSATORY OR CONTINGENT DAMAGES WHATSOEVER, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
PRODUCT ENHANCEMENTS RESULTING FROM OUR CONTINUING QUALITY IMPROVEMENT EFFORT MAY NECESSITATE CHANGES IN SPECIFICATION WITHOUT NOTICE.
ALL PRODUCT IS SOLD F.O.B. SHIPPING POINT. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.
This warranty shall be governed by the laws of the State of Illinois and Bimba expressly disclaims the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).
Product and catalog updates can be downloaded from www.bimba.com
- Return Policy
- For a warranty evaluation or for unused product being returned for credit less a restock fee the merchandise should be returned through the distributor from which it was purchased.
For orders purchased directly from Bimba’s website, unused items may be returned for credit up to one year from the date of purchase, subject to a review for marketability before the return is authorized. A restocking fee of 45% of the list price will apply. You can return items at any time within the period stated on the warranty policy.
All items submitted for return must have a Return Goods Authorization (RGA) number from Bimba Customer Service by calling 708-534-8544. You will be asked to provide a brief description of the return reason / problem and provide return contact information.
Send the products, making sure to package properly to avoid damage in transit, to the address below. The RGA number must be clearly written on the outside of the package.
Bimba Manufacturing Company (for UPS shipments)
25150 Governors Highway
University Park, Illinois 60484
Bimba is not responsible for any shipping charges or damages for the return of the product to Bimba Manufacturing Company. It is the responsibility of the sender to provide for all shipping, handling and insurance charges.
Bimba will evaluate and process the return claim in a timely manner and provide to you on the product’s disposition.
- Bimba Manufacturing, together with other members of the IMI Precision Engineering group based in North America, Central America and South America are committed to safeguarding the privacy of our customers, business partners, and users who provide us with their personal information both offline (e.g. via the phone, conferences, exhibitions, and other correspondence) and online such as via our websites at www.bimba,com and www.imi-precision.com and mobile applications called "Bimba CAD" and "Norgren Express App" (App).
The website and the App are operated by Bimba Manufacturing which is the primary data controller for personal information collected via these means.
- 1. What personal Information do we collect?
At times we may request that you supply us with personal information. Generally this personal information is requested when you want us to provide you with information or a service. We may collect and process the following information about you (where permitted by local law):
Information you provide to us - information you provide to for example, by filling in forms and when attending events or conferences. This may include your name, address, email address, telephone number, Bimba account number, company details, “business card information” and details of your employer;
Our correspondence - if you contact us, we may keep a record of that correspondence;
Anti-Fraud information - information relating to any fraudulent activities provided to us by you or third parties including information which establishes your identity, such as driving licences, passports and utility bills; information about transactions; fraud, offences, suspicious transactions, politically exposed person and sanctions lists where your details are included;
Your transactions - details of transactions carried out through our website or through other channels and of the fulfilment of your orders;
Your comments - any personal information you may provide to us via comments or while using our "Live Chat" functionality or by using the “Norgren Express App” on your smart phone;
Survey information - we may also ask you to complete surveys that we use for research purposes. In such circumstances we shall collect the information provided in the completed survey; and
Website and communication usage - details of your visits to the website and App and information collected through cookies and other tracking technologies, including but not limited to your IP address (a unique identifier for your computer of other device) and domain name, your browser version and operating system, traffic data, location data, web logs and other communication data, and the resources that you access.
- 2. How do we use your personal information?
In this section, we set out the purposes for which we use personal information that we collect via our website and, in compliance with our obligations under applicable law, identify the “legal bases” on which we rely to process the information.
These “legal bases” are set out in European Data Protection Law, which allows companies to process personal data only when the processing is permitted by the specific “legal bases” set out in law (the full description of each of these bases can be found here).
Please note that in addition to the disclosures we have identified below, we may disclose personal information for the purposes we explain in this notice to service providers, contractors, agents, advisors (e.g. legal, financial, business or other advisors) and affiliates of Bimba that perform activities on our behalf, as well as other members of the Bimba group.
We may use your personal information (where permitted by local law):
To provide our services effectively to you, conduct our business and communicate with you - to administer our services, including to provide you with information services and products that you have requested e.g. a catalogue, to create and run your user sales account, to process your order and carry out our obligations arising from any contracts entered into between you and us and to provide after-sales services to you, including but not limited to administering return or refund policies. This may include passing your data to third parties such as agents, business partners, group companies, contractors or to our advisors (e.g. legal, financial, business or other advisors).
Legal bases: contract performance, legitimate interests (to enable us to perform our obligations and provide our services to you)
To ensure website and App content is relevant to analyse how you use the website and App, and to ensure that the content, services and advertising that we offer are tailored to your needs and interests and to provide you with suggested local distributors who stock products that you are interested in, which may include passing your data to business partners, suppliers and/or service providers. We may also aggregate and/or anonymise your personal information for such purposes;
Legal bases: legitimate interests (to allow us to provide you with the content and services on the website and App)
To conduct checks on you - if you place an order and/or open a sales account with us then we will use your personal data for trade screening against international restricted and denied parties lists and as required by applicable law, regulation and best practice at any given time. If false or inaccurate information is provided and fraud is identified or suspected, details may be passed to fraud prevention agencies and may be recorded by us or by them;
Legal bases: legal obligations, legitimate interests (to ensure that your organisation falls within our acceptable risk profile and to assist with the prevention of crime and fraud). Where this includes special categories of personal information, we will usually rely on substantial public interests (processing for the prevention and detection of fraud/crime), or very rarely where necessary, explicit consent.
To market to you - to provide you with our own and/or our group companies updates and offers, where you have chosen to receive these. We may market to you by post, e-mail, SMS or over the telephone (please see section 4 below for further details). Where required by law, we will ask for your consent at the time we collect your data to conduct any of these types of marketing. We will provide an option to unsubscribe or opt-out of further communication on any electronic marketing communication sent to you or you may opt out by contacting us as set out in section 10 below.
Legal bases: consent, legitimate interest (to keep you updated with news in relation to our products and services)
For our business purposes - for example, for training, quality control, research and development and staff safeguarding