Join the Bimba Team

If you have the talent, work ethic, and desire to be part of a team that values your contribution and shares in the results in a tangible and meaningful way, we'd like to talk with you. Company growth provides new avenues for career growth, as seen in the multitude of talented employee-owners that have taken advantage of the opportunities presented to them at Bimba. In exchange for your efforts, you will be rewarded with a competitive salary and benefits package, along with an ownership stake in the company.

If you want to be part of our innovative, forward thinking team, and see a match to your skills and our needs, please visit the Job Opportunities section.

Customer Service Manager

Bimba Manufacturing Company which is a 100% employee-owned company. Bimba Manufacturing Company is a forward-thinking innovator of actuation, fluid power, and motion control technology, headquartered 30 miles south of Chicago, IL. Specializing in providing cutting-edge solutions to engineering challenges, Bimba strives to deliver superior customer satisfaction through outstanding service, quality, and value. An excellent compensation and benefits package is offered, including annual stock grants.

We are looking for a world class Customer Service Manager to join our team. The Customer Service Manager at Bimba Manufacturing provides leadership and direction to our staff of Customer Service and Technical Support Representatives while coordinating excellent service between distributors, customers, field sales and internal departments.

Customer Service & Support

  • Manage, develop and motivate a staff of Customer Service and Technical Support Representatives who respond to customer questions, complaints, inquiries and orders for Bimba products and services.
  • Communicate overall corporate strategy and motivate the team to achieve company goals.
  • Assure that the customer service function is adequately staffed with a well-trained team who convey a positive, informed image to our distributors and customers.
  • Assure that all distributor orders and requests are processed efficiently and expeditiously to ensure that the company meets its service excellence goals.
  • Develop, interpret and maintain customer service policies and procedures which promote customer relations while covering all necessary details that facilitate the processing of work and requests for information.
  • Investigate and resolve difficult and complex problems, non-routine customer complaints. Handle major problems concerning orders, adjustments or exchanges.
  • Maintain strong relationships with Sales, Operations and Engineering to ensure customer needs are met and any issues are addressed and communicated.
  • Develops training programs and participates in the growth of the department.


Planning & Reporting

  • Track, analyze and report monthly statistical trends related to department and individual key performance indicators (KPIs).
  • Identify, develop and implement processes and best practices that will promote the achievement of stated KPIs.
  • Establish priorities and maintain the flow of work, productivity and scheduling in the department to ensure departmental KPIs are achieved.
  • Assure that technological advances regarding communication and Customer Service are investigated and considered.
  • Develop and implement strategies and initiatives that facilitate departmental growth and improve the customer experience.
  • Assist in the preparation and management of the departmental budget.


Additional Responsibilities

  • Develop relationships and contacts with key personnel at major distributors and customers to help with an assessment of the achievement of service excellence goals.
  • Responsible for personnel record keeping, timesheets, performance evaluations and consistent application of company policies.
  • Ensure that departmental procedures meet corporate ISO requirements and quality objectives.
  • Projects and duties as assigned.


  • Business degree with technical experience or Engineering degree with management experience.
  • 8 or more years of customer service experience in a manufacturing field.
  • Three to five years of experience as a Customer Service Manager or Supervisor.
  • Excellent interpersonal and communication skills, verbal and written.
  • Strong problem solving skills to diffuse difficult customer situations along with projecting a positive cooperative attitude aimed at gaining customer confidence.
  • Ability to coordinate, organize and manage projects simultaneously.
  • Proficient in Microsoft Word and Excel.
  • Experience in a call center environment a plus.

Health Insurance
Blue Cross Blue Shield PPO Medical Plan.  Medical plan is offered at low cost to all eligible employee-owners.  We offer a wide network of providers, at approximately 80% coverage of expenses, with 100% paid after meeting plan out-of-pocket maximums.  Our health insurance benefit also includes a prescription drug plan.

Dental Insurance
Choice of two dental options are offered:
Network Plan Option – Employee chooses a general dentist from a list of participating dentist.
Out of Network Plan Option – Covered services can be obtained from any licensed dentist.

Sick or Personal Days
Prorated after one year based on hire date.  In subsequent years, 40 hours per year.

Nine paid holidays annually.

Family Medical Leave       
Employee-owners are eligible for up to 12 weeks of unpaid leave in the event of a personal or family medical emergency.

Wellness / Date of Hire
Free periodic blood pressure checkups, free annual health screens and flu shots.

Annual eye exams for employees and their families are available through VSP.

Safety Eyewear
Prescription safety glasses are fully paid by the company for employees required to wear safety eyewear on the job. 

Employee Assistance Program
A confidential Employee Assistance Program (EAP) is available to all employee-owners.  This service is for employee-owners or their dependents that experience personal problems and want to meet with a professional counselor.

Flexible Spending Account
We offer two Flexible Spending Accounts that allow you to use pre-tax dollars to pay for eligible dependent care or eligible healthcare expenses not paid by a healthcare plan.

Short-Term and Long-Term Disability
These plans replace 60% of the employee’s income if unable to work due to disability, within plan limits.

Basic Life Insurance
Employees are offered life insurance, in amounts from $25,000 to $50,000, depending on salary.  This benefit is paid for by the company.  Employees have the option to purchase additional insurance.

Tuition Reimbursement Program
Reimburse for tuition and books for approved courses after receiving a C or better (or pass in case of pass/fail):  reimbursement is 95% when grade is A, 85% when grade is B, 75% when grade is C or pass (for pass/fail).

Employee Stock Ownership Plan (ESOP)
Participants receive annual contributions of Bimba stock ranging from 10-25% of annual earnings.