Support

How Can We Help You?

Distributor:
To locate your nearest distributor, click here.

 
Bimba support hours are from 7:00 AM to 5:00 PM Central Time:
Phone:  800-44-BIMBA (800-442-4622) or 708-534-8544 and ask for Customer Service

Live Chat From 8am to 4pm Central Time:

Email:   Visit our contact us form for a guaranteed reply

General Feedback:  Click on the button in the lower right hand corner of your browser
                               

Visit our Library for quick access to all of our product information including our Catalogs, Brochures and Videos.

In our Tech Tip and Service Bulletin section of the Library you will find supplemental information not found in our catalogs such as commonly requested engineering details, technical tips and performance specifications.

 

When purchasing directly from our website, please click here to see our terms and conditions.  If you have purchased your Bimba products through an authorized distributor, please contact that authorized distributor for your terms and conditions.

All Bimba products, including but not limited to cataloged standard products, are warranted against
defects in workmanship or material under normal conditions and usage for a period of three years from the date of shipment. Bimba product that has been repaired at the Bimba factory carries a warranty against defects in workmanship and materials for a period of one year from the date of shipments.


BIMBA MAKES NO EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY AND NO EXPRESS OR
IMPLIED WARRANTY THAT THE PRODUCT SHALL BE FIT FOR ANY PARTICULAR PURPOSE AND NO
OTHER EXPRESS OR IMPLIED WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE
FACE HEREOF, ALL OF WHICH HAVE BEEN EXPRESSLY DISCLAIMED. BIMBA MAKES NO WARRANTY
AS TO THE APPROPRIATENESS OF THE PRODUCT AS AN INTEGRAL PART OF ANY SUB-ASSEMBLY OR
ASSEMBLY, OR OTHER END PRODUCT.


THIS WARRANTY DOES NOT EXTEND TO ANY PRODUCT WHICH HAS BEEN SUBJECT TO MISUSE,
TAMPERING, ACCIDENT, ABUSE, NEGLECT, NORMAL WEAR AND TEAR, ABNORMAL USE, IMPROPER
MACHINING, IMPROPER INSTALLATION, IMPROPER STORAGE, IMPROPER MAINTENANCE OR OTHER APPLICATION IN A WAY THAT DOES NOT MEET THE NORMAL USE OF THE PRODUCT OR IS AT VARIANCE FROM DOCUMENTED SPECIFICATIONS, DRAWINGS AND TEST PROCEDURES.


BIMBA’S LIABILITY WITH RESPECT TO THE PRODUCT PROVED TO ITS SATISFACTION TO BE
DEFECTIVE SHALL BE LIMITED TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE,
AT BIMBA’S ELECTION, AND IN NO EVENT SHALL BIMBA’S LIABILITY EXCEED THE PURCHASE PRICE
OF THE PRODUCT. BIMBA SHALL NOT BE SUBJECT TO ANY OTHER OBLIGATIONS OR LIABILITIES,
WHETHER ARISING OUT OF BREACH OF CONTRACT OR WARRANTY, TORT (INCLUDING NEGLIGENCE), OR OTHER THEORIES OF LAWWITH RESPECT TO PRODUCTS SOLD OR SERVICES RENDERED BY BIMBA, OR ANY UNDERTAKINGS, ACTS OR OMISSIONS RELATING THERETO. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, BIMBA SPECIFICALLY DISCLAIMS ALL LIABILITY FOR PROPERTY OR PERSONAL INJURY DAMAGES, PENALTIES, SPECIAL OR PUNITIVE DAMAGES, AND DAMAGES FOR LOST PROFITS OR OTHER FORMS OF ECONOMIC LOSS. BIMBA SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, COMPENSATORY OR CONTINGENT DAMAGES WHATSOEVER, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

PRODUCT ENHANCEMENTS RESULTING FROM OUR CONTINUING QUALITY IMPROVEMENT EFFORT MAY NECESSITATE CHANGES IN SPECIFICATION WITHOUT NOTICE.


ALL PRODUCT IS SOLD F.O.B. SHIPPING POINT. PRICES ARE SUBJECT TO CHANGE WITHOUT NOTICE.


This warranty shall be governed by the laws of the State of Illinois and Bimba expressly disclaims the
application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

For a warranty evaluation or for unused product being returned for credit less a restock fee, the merchandise should be returned through the distributor from which it was purchased. 

For orders purchased directly from Bimba’s website, unused items may be returned for credit up to one year from the date of purchase, subject to a review for marketability before the return is authorized. A restocking fee of 45% of the list price will apply.  You can return items under the terms of the warranty at any time within the period of three (3) years of purchase for review.

All items submitted for return must have a Return Goods Authorization (RGA) number from Bimba Customer Service by calling 708-534-8544.  You will be asked to provide a brief description of the return reason / problem and provide return contact information.

Send the products, making sure to package properly to avoid damage in transit, to the address below. The RGA number must be clearly written on the outside of the package.

Bimba Manufacturing Company (for UPS shipments)
25150 Governors Highway
University Park, Illinois 60484
RGA#

Bimba Manufacturing Company (for USPS shipments)
P.O. Box 68
Monee, Illinois 60449
RGA#

Bimba is not responsible for any shipping charges or damages for the return of the product to Bimba Manufacturing Company. It is the responsibility of the sender to provide for all shipping, handling and insurance charges.

Bimba will evaluate and process the return claim in a timely manner and provide to you on the product’s disposition.

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