Bimba's Live Chat Service
University Park, IL – March 2, 2012
Bimba Manufacturing announced today the debut of a Live Chat service on its newly upgraded website, bimba.com. Live Chat is the latest addition to Bimba’s growing online capabilities designed to enhance customer experience.
Live Chat enables skilled Bimba professionals to interact directly with customers in real-time, providing faster, more personal support. “We’re expanding our online customer service abilities by leaps and bounds this year,” said Tom Carlson, Bimba’s Manager of Service Excellence. “Live Chat enhances our robust suite of online tools, and is another way Bimba helps customers get the job done quicker and easier.”
Other customer-friendly features on bimba.com include enhanced CAD drawing functionality, order tracking and easy product customization with the Bimba Design Center.
Visitors to bimba.com can initiate a Live Chat session by simply clicking the green “Live Help” button that appears on the far left of each webpage. A skilled customer service professional will respond instantly during normal support hours, answering questions ranging from technical support queries to ordering issues.
In addition to Live Chat, Bimba also provides its customers with a toll-free hotline at 1-800-44-BIMBA and an email service, firstname.lastname@example.org.
Bimba Manufacturing is a forward-thinking innovator of actuation technology, specializing in providing cutting-edge solutions to engineering challenges. Its capabilities include an extensive line of industry-leading air cylinders, rotary actuators, linear thrusters, rodless cylinders, flow controls and position-sensing cylinders. In addition to its broad line of standard catalog products, nearly half of the company’s business consists of custom and semi-custom products designed for specific customers and applications. These products, used in machinery and automation, are sold to original equipment manufacturers and end-users throughout the world in an expanding variety of industries. For more information, visit bimba.com.